Frequently Asked Questions

What does "As Is" mean?

Plants sold "As Is" are offered in their current condition and may have cosmetic imperfections. These plants are sold without guarantees.

How can I receive my order?

We offer shipping throughout Canada. Local pickup and local delivery are also available within Renfrew.

When do orders ship?

Orders are shipped on Mondays and Tuesdays to help ensure plants spend as little time in transit as possible.

How are plants packed?

I carefully package all plants to ensure they arrive safely. Whenever possible, I use recycled and eco-friendly packing materials while making sure your plants are secure during shipping.

Do you ship to the United States?

No, I currently ship within Canada only.

What is your return policy?

Because I sell live plants, returns and refunds are reviewed on a case-by-case basis. If there is an issue with your order, please contact me within 24 hours of delivery and include photos if applicable.

Plants that have been repotted, altered, or damaged after delivery are not eligible for return or refund.

Will my plant be the same as the photo?

I do my best to accurately represent each plant. However, plants are living things that grow and change over time, so the plant you receive may vary slightly in size, shape, or appearance from the photo.

Where do your plants come from?

I personally grow and propagate all of my plants. Each plant is carefully nurtured and prepared before being offered for sale.